Get help with your insurance.

We’re here to help you every step of the way—from the moment you first contact us, through the ongoing process, until you receive your reimbursement. We’ll assist you with filing your insurance claim, obtaining pre-approvals, and answering any questions you may have about your coverage.

We usually respond on the same business day.

Emergency

24/7 Hotline

Help is still available outside our phone hours and in emergencies. Emergency treatment does not require prior authorization—see a doctor or go to the emergency room immediately. Call your insurance company’s 24/7 hotline directly upon admission or within 48 hours.

Find the emergency number on the back of your insurance card. If you don’t have your card handy, use the number below that corresponds to your insurance company. If you’re unsure who your insurer is, it’s listed on your insurance certificate.

If you need a payment guarantee immediately, you, a family member, or the hospital can call the company’s 24-hour hotline to have the coverage confirmed.

Log in to your customer portal

Your customer portal is the fastest way to get reimbursements and find relevant information about your insurance. In the customer portal, you can view your insurance policy, submit reimbursement claims, and update your information.

Take Advantage of Your Insurance

Select your situation—and we'll show you what you need and how to do it.

Report a Claim

Here's what you'll need:

  • A copy of the invoice, including proof of payment
  • Your login for your customer portal

Here’s how:

  1. Log in to your customer portal
  2. Report the claim using the “Submit/Make a Claim” button
  3. Fill out the information about the claim
  4. Upload invoices, bills, and other relevant documentation as a file or photo
  5. If this is your first time filing a claim, you’ll also need to provide your account and bank information for reimbursement

You can track the status of your claim in your customer portal.

If you have any questions before, during, or after the process, feel free to contact us—we’ll be happy to assist you. This also applies if you’ve forgotten your login information.

Please email us with the subject line:Question – [Your Name] – [Policy Number]

Write to us

We usually respond on the same business day.

Hospitalization, Pre-Authorization & Payment Guarantee

For scheduled treatment, surgery, imaging, or hospitalization. Please contact us before you book.

Here’s what we need: A doctor’s letter with a treatment plan that includes:

  • Contact information for the healthcare provider/hospital (name + email)
  • Medical history related to the condition
  • Diagnosis, description, and date of symptom onset
  • Cost estimate and any planned course of further treatment

Contact us, and we’ll take care of the rest.

Please email us with the subject line:Pre-approval – [Your Name]

Contact us regarding pre-approval

We usually respond on the same business day. If it's urgent, please call +45 31 63 83 03—and we'll look into it right away.

Help with an ongoing case

You can view the status of your submitted claims in your customer portal within 3–5 days.

If you see “Suspended” or “Information required,” additional information is needed for your claim before it can be processed further.

If you have any questions or need help submitting documentation, please feel free to contact us with your case number.

Please email us with the subject line:[Case Number] – [Your Name]

Write to us about your case

We usually respond on the same business day.

Have you received an email from your insurance company?

And if you're not sure what it means?

Forward it to service@healthinsuranceinstantly.com, and we’ll help you from there.

Terms & Guidelines

The most recent and current terms and conditions and customer guide are always available on your customer portal.

Cigna Individual

The policy number starts with 9

Cigna Group (Business)

The policy number starts with 8

Now Health Individual

Now Health Group (Business)

Allianz Care

  • Allianz Care – Customer Guide Coming soon
  • Allianz Care – Policy Terms and Conditions Coming soon

Insurance Product Information Document (IPID)

Complaint Guidelines

If you disagree with our advice, how we handled your case, or our billing, we would very much like to hear from you. We always strive to resolve any misunderstandings and find a good solution together.

Here's how to do it

  • Contact your advisor: As a first step, we recommend that you contact the employee who handled your case to clear up any misunderstandings.
  • Write to the person in charge of handling complaints: If you are unable to reach an agreement, you may submit a formal, written complaint to our complaints officer.

Contact Information for the Complaints Officer

What happens after you file a complaint?

  1. Receipt: We will confirm receipt of your complaint in writing within 3 business days.
  2. Treatment: Your complaint will be handled objectively and impartially by our internal complaints officer.
  3. Answer: We aim to provide you with a final, written response as soon as possible. If the matter is complex and requires further investigation, we will let you know when you can expect a response.

Complaint Template

This is a standard form that you can fill out and send to us. Copy it, or open it directly in an email.

Complaint Submission Form

Information provided by the complainant:
Name: 
Address: 
Phone number: 
Email: 
Policy Number: 

What are the complaints about? (sæt kryds)
[ ] Consulting
[ ] Processing Time / Communication
[ ] Other:

Description of the complaint:
Briefly and precisely describe what happened and why you believe a mistake was made.
Submit a complaint by email

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